Shipping Policy
Shipping Policy
Last Updated: February 26, 2025
Thank you for shopping with Tangled Threads! We take pride in crafting high-quality handmade crochet pieces and want to ensure you have a smooth shipping experience. Please review our shipping policy below.
Processing Time
- Each item is handmade to order. Please allow 3 to 4 week for production before your order ships.
- During peak seasons (holidays, sales, etc.), processing times may be extended. We will notify customers of any delays.
Shipping Rates & Delivery Estimates
- We offer standard and expedited shipping options at checkout. Shipping costs are calculated based on your location and the weight of your order.
- Estimated shipping times:
- Standard Shipping: 7 to 10 business days
- Standard Shipping: 7 to 10 business days
- Please note that shipping times are estimates and may vary due to carrier delays or unforeseen circumstances.
Domestic & International Shipping
- We currently ship within Domestic and International.
- International orders may be subject to customs duties and taxes, which are the responsibility of the buyer.
- We are not responsible for delays caused by customs or local postal services.
Order Tracking
- Once your order ships, you will receive a confirmation email with tracking details.
- If you do not receive a tracking email within the processing time, please contact us at natkelley13@gmail.com
Lost, Stolen, or Damaged Packages
-
Tangled Threads is not responsible for lost or stolen packages. If your package is marked as delivered but you haven’t received it, please check with your local post office or carrier.
- If your package arrives damaged, please contact us within [Insert Timeframe] of delivery with photos, and we will work with you to find a solution.
Returns & Exchanges
- Due to the handmade nature of our products, we do not accept returns or exchanges. However, if you receive a defective or incorrect item, please reach out to us within 7 days so we can assist you.
Contact Us
- If you have any questions or concerns about your order, feel free to reach out to us at natkelley13@gmail.com.